Terms of Service

Last Updated: April 21, 2025

Introduction

PLEASE READ SECTIONS 12, 13, AND 14 BELOW REGARDING YOUR LEGAL RIGHTS IN ANY DISPUTE INVOLVING NORMOPHARM, THESE TERMS, OR OUR PRIVACY POLICY, INCLUDING A WAIVER TO BRING ANY CLAIM UNDER A CLASS ACTION OR TO HAVE A TRIAL BY JURY. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ACCESS OR USE THE SITE, SUBSCRIBE TO OUR PRODUCTS, OR USE OUR SERVICES.

See Normopharm Subscription Terms and Conditions here.

This website is operated by Normopharm, Inc. (including its representatives, affiliates, and subsidiaries, “Normopharm”). Throughout this website (https://normotim.com/) (the “Site”), the terms “we”, “us” and “our” refer to Normopharm. Normopharm offers this Site and the ability for users to explore our Site and subscription offerings, conditioned upon your acceptance of all terms, conditions, policies and notices stated in these Normopharm Website Terms and Conditions (the “Terms”). These Terms govern your access and use of the Site and any other applications, products, content, subscriptions, and services (collectively, “Services”) made available by Normopharm. The Site is offered to you conditioned on your acceptance, without modification, of the terms, conditions, and notices contained in these Terms. If you do not agree to these Terms, you must not access the Site, purchase our products, or use our Services. The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

By visiting our Site, purchasing our products or using our Services, you agree to be bound by the Terms. These Terms apply to all users of the Site, including without limitation users who are visitors, browsers, members, partners, and/or contributors of content.

Note that personal information that is collected on the Site and through our Services is collected and handled in accordance with our Privacy Policy.

Additional terms apply to the purchase of and subscription to Normopharm products; please see above a link to the Normopharm Subscription Terms and Conditions. Also, other terms and conditions may apply to a particular Normopharm survey or campaign. Please refer to such separate terms and conditions where applicable.

YOU MUST BE AT LEAST 18 YEARS OF AGE TO USE OR ACCESS THE SITE, TO USE OUR SERVICES, AND TO PURCHASE OR SUBSCRIBE TO OUR PRODUCTS. YOU MAY ONLY ACCESS AND USE THE SITE IN COMPLIANCE WITH ALL APPLICABLE LAWS, RULES AND REGULATIONS.

1. General Conditions

You may use the Site, including the content on it, solely for the purposes stated on the Site itself and as described in these Terms. You understand and agree that the Site is provided “as-is” and that Normopharm assumes no responsibility for the availability or functionality of the Site, or for the deletion, mis-delivery, or failure to store any user communications or personalization settings.

2. Use of Site, Site Contents, and Proprietary Rights

The Site includes a broad array of content and functionality, including the ability to create an account and access information, services, tools, and resources (our “Resources”), as well as purchase our products through a subscription program. All Resources and user interfaces, software, and other information and content, or any portion or combination thereof, provided and made available by or for Normopharm in connection with the Site (collectively, “Site Content”) are to be used only for individual, non-commercial purposes. You agree not to use the Site for any commercial purposes. We retain all of our right, title, and interest in and to the Site Content. This includes, but is not limited to, all copyrights, trademarks, patents, derivative works, moral rights, trade secrets, and proprietary information in all content that appears on the Site (other than the content of third-party partners who have permission to appear on the Site), and in all software developed by us in connection with the Site. Nothing on the Site shall be construed as granting any license or right to use any image, trademark, service mark, or logo. Downloading, copying, or printing individual pages and/or parts of the Site is allowed for personal, non-commercial use only and will not transfer title to any software or material on the Site to you. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without express written permission from us.

3. License From Normopharm

Normopharm grants you a limited, revocable, non-exclusive, non-transferable, and non-sub-licensable right to access and make personal use of the Site. Explicit attribution to Normopharm must be made in the event that Site Content, or any part thereof, is reproduced in any form, written or electronic. Furthermore, any reproduction, re-publication, or distribution of this material requires the express written consent of Normopharm.

4. Prohibited Uses

You agree not to, directly or indirectly:

• Impersonate any person or entity, or misrepresent your affiliation with any individual or organization while using the Site;

• Access or use the Site (i) from jurisdictions where such use is prohibited, (ii) for any unlawful purpose, or (iii) in violation of any local, state, national, or international laws or regulations;

• Use the Site to harass, threaten, insult, defame, intimidate, or discriminate against others, including (but not limited to) on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

• Reverse engineer, decompile, disassemble, translate, or alter any part of the Site’s software or components;

• Upload or distribute viruses, malware, or other harmful code via the Site;

• Employ bots, scrapers, or any automated tools not authorized by Normopharm to gather data from the Site. This includes using the Site or its content in conjunction with generative AI systems;

• Use any automated systems (including robots or scripts) to access or interact with the Site or its content;

• Attempt unauthorized access to the Site, its content, other accounts, networks, or systems by means such as hacking or password mining;

• Remove or tamper with copyright, trademark, or other proprietary notices displayed on the Site or its content, or attempt to bypass any digital rights management or security features;

• Upload others’ personal data without permission or attempt to collect or track personal information from other users of the Site;

• Submit content or data to Normopharm that includes malicious code or violates applicable laws or rights of others, including being defamatory, obscene, or otherwise offensive;

• Present yourself as a representative of Normopharm without explicit authorization;

• Use the Site or its content to develop third-party applications, services, or platforms that leverage our technology or intellectual property;

• Violate or misuse any third party’s intellectual property, proprietary, or privacy rights;

• Interfere with the operation or performance of the Site, its content, or any systems used by Normopharm or our partners;

• Publicly display, link to, or distribute Site content beyond bookmarking via a standard web browser;

• Attempt to circumvent any security features, access controls, or usage limitations of the Site;

• Use an API or other method to interact with the Site without written authorization;

• Fail to prevent unauthorized access, sharing, or distribution of the Site or Site Content;

• Share login credentials with anyone other than the registered account holder;

• Attempt to access Resources through means not intentionally made available by Normopharm;

• Cause reputational, operational, or financial harm to Normopharm, its employees, customers, or business operations;

• Otherwise use the Site or its content in any way that exceeds the rights granted under these Terms; or

• Facilitate or enable anyone else to do any of the above.

Additionally, unless explicitly permitted by us, you agree not to market, promote, or sell any Normopharm products through third-party platforms, including but not limited to Amazon.com or eBay.com. We actively enforce our rights through programs such as Amazon’s Brand Registry and will take action to remove unauthorized listings or ads involving our products.

Any violation of these Terms may result in immediate termination or suspension of your access to the Site, cancellation of your order or subscription, or other corrective action at our discretion — without notice or liability.

5. Account Registration and Use

You may choose to create an account on the Site to gain access to certain features and Resources. During the registration process, you’ll be asked to create a username and password, and you may also need to provide personal information such as identification and contact details. You agree to provide accurate, current, and complete information when registering. Normopharm is not responsible for any issues arising from your failure to provide truthful or complete information. We reserve the right to reject any registration or terminate an existing account at our sole discretion. This may include—but is not limited to—violations of these Terms or conduct that, in Normopharm’s sole judgment, constitutes harassment, abuse, defamation, slander, intimidation, discrimination, or other inappropriate behavior toward our employees, agents, or representatives. This includes conduct related to protected characteristics such as gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You accept full responsibility for any use of your account, whether or not such use was authorized by you. If you suspect any unauthorized access or use of your account or password, you agree to notify Normopharm immediately. Please note that all account information is submitted by you, and Normopharm does not independently verify the accuracy of this information.

6. Accuracy, Completeness and Timeliness of Information

We strive to keep our product and service offerings up to date on the Site. While Normopharm makes every effort to provide accurate and current information — including product descriptions, pricing, and availability — there may occasionally be delays in updates, including across third-party advertising platforms.

As a result, some information on the Site may contain errors, inaccuracies, or omissions, and may not always reflect the most current details. Products or Services may be inaccurately priced, incorrectly described, or temporarily unavailable.

We reserve the right to modify or update any information on the Site at any time, and to correct any errors, inaccuracies, or omissions without prior notice.

7. Third-Party Links

Certain content, products, or services available through the Site may include materials provided by third parties. The Site may also contain links that direct you to external websites operated by third parties not affiliated with Normopharm.

We are not responsible for reviewing or evaluating the content or accuracy of third-party sites, and we make no warranties and accept no liability for any third-party materials, websites, products, or services. Any reliance on third-party content or transactions conducted through third-party websites is done at your own risk. Normopharm disclaims any responsibility for any harm, loss, or damages resulting from your purchase, use, or interaction with goods, services, or content accessed through third-party links. We strongly encourage you to carefully read and understand the terms, conditions, and privacy policies of any third-party website before engaging in any transaction or interaction.

Any questions, concerns, claims, or complaints related to third-party products or services should be directed to the relevant third party.

8. User Comments, Feedback, Reviews, and Other Personal Information and Submissions

We may provide interactive tools on our Site that allow you to post or share content, feedback, and information—such as blog comments, community forums, public chats, message boards, and product reviews. You are solely responsible for any content, data, messages, product ratings, reviews, or other materials you post, submit, transmit, or otherwise make available through the Site (collectively, “User Submissions”). Please be aware that these are public-facing tools, and anything you post may be visible to other users. Normopharm does not endorse, verify, or assume responsibility for the accuracy or content of any User Submissions, and expressly disclaims all liability in connection with them.

You agree not to include any regulated or sensitive personal information in your submissions—this includes health data, social security or identification numbers, and financial account details. By submitting content, you confirm that it does not contain such regulated information.

By posting or submitting content, you waive any “moral rights” you may have in that material and grant Normopharm and its affiliates a perpetual, irrevocable, royalty-free, non-exclusive, worldwide license to use, reproduce, adapt, publish, distribute, modify, display, and create derivative works from your content in any format or media, now known or later developed—including for marketing and commercial purposes—without additional permission or compensation. While you retain ownership of your User Submissions, you grant us these rights in exchange for your use of the Site and Services.

We may—but are not obligated to—monitor, edit, or remove content that we, in our sole discretion, deem unlawful, harmful, offensive, infringing, or otherwise in violation of these Terms.

You represent and warrant that your User Submissions will not:

• Violate the rights of any third party (including copyright, trademark, privacy, or publicity rights);

• Contain libelous, defamatory, obscene, abusive, or otherwise unlawful material;

• Include any viruses, malware, or code intended to disrupt or damage the Site’s functionality.

If you submit personal information about another individual, you confirm that you have the authority to do so and to allow us to process it according to these Terms and our Privacy Policy.

You must not misrepresent your identity or use a false email address. You are solely responsible for the accuracy and legality of all content you provide. You acknowledge that, while using the Site, you may encounter User Submissions that are objectionable to you. Normopharm is not responsible or liable for any content submitted by other users.

9. Product Purchases

If you choose to purchase any product or service made available through the Site (“Purchase”), including subscription-based offerings (which are subject to the Normopharm Subscription Terms and Conditions linked above), you may be required to provide certain information related to your order. This may include, but is not limited to, your credit card number, its expiration date, billing address, and shipping information.

By submitting a purchase, you represent and warrant that:
(i) you are legally authorized to use the payment method(s) provided; and
(ii) all information submitted is accurate, complete, and current.

To process and complete your Purchase, Normopharm may use third-party service providers. By providing your information, you consent to the handling of that data in accordance with our Privacy Policy.

We reserve the right to decline or cancel any order at our sole discretion. Reasons may include, but are not limited to: product or service unavailability, pricing or description errors, mistakes in your order, or suspected fraud or unauthorized or illegal activity.

10. Not Professional Advice or Medical Information

The information provided on the Site is intended solely for general informational and educational purposes. It is not a substitute for professional medical advice, diagnosis, or treatment. You should not rely on any content available through the Site or Services for diagnosing or treating a health condition or as a replacement for any medication or guidance prescribed by your physician or licensed healthcare provider.

Certain features of the Services may allow users to submit questions to Normopharm or third parties who have agreed to engage with users. While we may provide information about our products as part of these Services, neither our employees nor any third parties are authorized to offer medical or other licensed professional advice through the Site.

Always consult a qualified healthcare professional with any questions you may have regarding a medical condition, and before beginning use of any product or relying on information obtained through the Site or Services.

11. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of the Site will be uninterrupted, timely, secure, or error-free. You acknowledge and agree that the Site may be suspended or taken offline from time to time, for any reason, without prior notice. Your use of the Site is entirely at your own risk.

Normopharm does not warrant the security of any information you transmit to us. We are not responsible for unauthorized access by third parties, and we make no representations—express or implied—that such access will be prevented. To the fullest extent permitted by law, we disclaim any liability for losses or damages arising from such incidents.

Unless expressly stated otherwise, THE SITE, ALL SITE CONTENT, AND ANY SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE MAKE NO WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE, ITS CONTENT, OR ANY PORTION THEREOF WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS.

IN NO EVENT SHALL NORMOPHARM, OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, BUT IS NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOST SAVINGS, DATA LOSS, REPLACEMENT COSTS, OR SIMILAR DAMAGES—WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY (WHERE APPLICABLE), OR OTHERWISE—RELATED TO YOUR USE OF THE SITE, THE SERVICES, OR ANY PRODUCTS PURCHASED THROUGH THE SITE. THIS ALSO APPLIES TO CLAIMS ARISING FROM ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY DAMAGES INCURRED AS A RESULT OF USING OR RELYING ON THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, AND YOU MAY HAVE ADDITIONAL RIGHTS THAT VARY DEPENDING ON YOUR LOCATION.

IN ANY CASE, NORMOPHARM’S TOTAL LIABILITY, UNDER ANY LEGAL THEORY—INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE—SHALL NOT EXCEED THE LESSER OF ONE HUNDRED DOLLARS ($100) OR THE TOTAL AMOUNT YOU PAID FOR THE USE OF THE SITE OR SERVICES. THIS LIMITATION APPLIES TO ALL CLAIMS, INCLUDING THOSE FOR PERSONAL INJURY OR WRONGFUL DEATH.

12. Indemnification

You agree to indemnify, defend, and hold harmless Normopharm, Inc., along with its affiliates, subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from and against any and all claims, demands, liabilities, losses, damages, costs, or expenses—including reasonable attorneys’ fees—arising out of or related to:

(a) your violation of these Terms or any referenced documents;
(b) your breach of applicable laws or regulations;
(c) your infringement of any third-party rights, including intellectual property, privacy, or other personal or proprietary rights;
(d) your use of the Site or Services, or any activity carried out through your account, whether or not authorized by you; or
(e) any claims arising from alleged negligence, fraud, or intentional misconduct on your part in connection with your use of the Site, Services, Resources, or Products.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. If we choose to do so, you agree to cooperate fully with our efforts in defending the claim.

13. Governing Law; Jurisdiction; Arbitration; Class Action and Jury Trial Waiver

EXCEPT FOR CLAIMS THAT ARE SUBJECT TO ARBITRATION AS DESCRIBED BELOW, YOU AGREE TO SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE STATE AND FEDERAL COURTS LOCATED IN NEW YORK COUNTY, NEW YORK FOR ANY CLAIM, DISPUTE, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS. YOU ALSO WAIVE ANY RIGHT TO REQUEST TRANSFER OR REMOVAL OF SUCH PROCEEDINGS BASED ON FORUM NON CONVENIENS OR ANY SIMILAR DOCTRINE.

The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act (UCITA) are expressly excluded from these Terms.

Should you have any concerns regarding your use of the Site, Site Content, products, or Services, you may contact us using the information provided at the end of these Terms. We encourage you to first try to resolve any dispute, claim, or issue informally through good faith negotiations with us. This step is a required precondition before pursuing litigation or arbitration.

If a matter cannot be resolved through direct negotiation, it must be submitted to binding confidential arbitration, except in cases where we seek injunctive or other non-monetary relief.

All claims or disputes relating to your use of the Site, Site Content, products, Services, or these Terms—including claims under tort, contract, statute, or otherwise, and including any issue regarding the existence, validity, or scope of this arbitration provision—will be resolved in accordance with the JAMS Inc. Streamlined Arbitration Rules & Procedures then in effect. The arbitrator’s decision will be final and binding, and judgment may be entered in any court with appropriate jurisdiction.

This arbitration shall take place in New York, or at the option of the party seeking relief, online, via phone, through written submissions, or in your state of residence. Arbitration will be administered by JAMS unless five (5) or more individuals initiate related claims. In that case, we reserve the right to consolidate those claims before a mutually agreed-upon arbitrator (a retired judge experienced in the relevant legal field), at which point the proceedings will no longer be administered by JAMS but will still follow JAMS Streamlined Rules and Procedures.

Both parties agree to maintain the confidentiality of all arbitration awards and related materials, unless disclosure is legally required, necessary to assert a legal right, or to enforce or challenge the arbitration decision in a court of law.

YOU EXPRESSLY WAIVE YOUR RIGHT TO A JURY TRIAL IN ANY LEGAL PROCEEDING. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU ALSO AGREE THAT ANY DISPUTE MUST BE BROUGHT SOLELY IN YOUR INDIVIDUAL CAPACITY AND NOT AS PART OF A CLASS OR REPRESENTATIVE ACTION. No arbitrator or judge will have the authority to hear class or representative claims unless both you and Normopharm agree otherwise in writing.

14. Text (SMS) Message Terms

The following terms apply to programs operated by Normopharm that include text (SMS) messaging. By selecting an option (e.g., checking a box) to receive SMS messages from us, you consent to receive related disclosures electronically instead of in paper form. You may withdraw this consent at any time without penalty, and you may request a paper copy of these disclosures by emailing us at info@normotim.com. You may also use this email to update your contact information.

To access and retain these disclosures electronically, you must have a device (such as a smartphone) with internet access, and either printing capabilities or sufficient digital storage.

The following additional terms apply based on the specific SMS messaging program you opt into:

Product Updates, Offers, News, and Campaigns

By subscribing to receive text messages regarding product updates, promotional offers, news, or campaigns, you authorize Normopharm to send automated SMS messages to the phone number associated with your account. Consent is not a condition of any purchase. Message and data rates may apply. You are responsible for keeping your phone number up to date and notifying us if it changes. You may unsubscribe at any time by replying STOP to any of our text messages or by emailing us at info@normotim.com.

Subscription Order Management

By opting in to receive SMS messages related to your product subscription, you consent to receive automated texts about order status, delivery, account updates, and similar information. This is not a condition of participating in the subscription program. Message and data rates may apply. You agree to keep your contact number current and inform us of any changes. To unsubscribe, reply STOP or contact us at info@normotim.com.

While you consent to receive SMS messages that may be sent using an autodialer, this agreement does not imply that any or all messages are sent using an automatic telephone dialing system (“ATDS”) or similar technology.

15. Severability

If any provision of these Terms is found to be unlawful, void, or otherwise unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law. The unenforceable portion will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

16. Control of the Site; Modification of Terms; Termination

We reserve the right, at any time and without prior notice, to modify, suspend, or discontinue the Site, the Services, or any portion thereof.

Any obligations or liabilities incurred by either party prior to the termination of these Terms shall survive such termination for all purposes. These Terms remain in effect unless and until terminated by either you or Normopharm. If, in our sole discretion, we determine that you have violated or are likely to violate any part of these Terms, we reserve the right to terminate your access to the Site and/or Services immediately and without notice. You will remain responsible for any outstanding payments due up to and including the date of termination.

We may revise these Terms on a going-forward basis at any time. Please review them periodically for updates. If we make material changes that affect your rights or obligations, we will make reasonable efforts to notify you—such as by posting a prominent notice on the Site for a reasonable time period. Any disputes that arise will be governed by the version of the Terms that was in effect at the time the dispute occurred.

17. Entire Agreement

The failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on the site or in respect to the Site constitutes the entire agreement and understanding between you and us and governs your use of the Site, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms).

18. Contact Information

The Site is operated by Normopharm, Inc. If you have any questions or concerns regarding these Terms, our products, or Services, you may contact us by emailing:

Email: info@normotim.com

Mail:
Normopharm, Inc.
1000 N. West Street Suite 120

Wilmington, DE 19801 USA

Last updated: April 23, 2025